Is the Managing Director and joint founder of Habanero. Wilma says, “When we set up Habanero, it was in the belief that we could really make a significant contribution to the success of our client companies”.

She believes in looking at what appear to be difficult and intractable organisational problems from a simple perspective, stripping away complexity – to take it right back to standing in the shoes of the customer. “What I have found is that what customers are asking for is often quite straightforward, but frequently organisations manage to turn this into a complex, sometimes chaotic and expensive response to their demand”.

Wilma’s passion is to help her clients see it through the same lenses she’s looking through and achieve great results – for customers, citizens, staff and shareholders.