Habanero is a consultancy that offers organisations a unique opportunity to transform performance, drive up quality and customer satisfaction, whilst reducing costs and improving staff satisfaction. And it’s easy - we come and help you see how your customer sees you!

We help you understand the detail of the problem you face - not just at a surface level but the root cause. We know that only by understanding the root cause of a problem can we achieve a lasting and sustainable solution.

We then help you use a participative approach to design how you find sustainable solutions and lasting improvement. We work with leaders and staff, training them how to follow the customer’s journey through your organisation. We have time together in the classroom but mainly in the workplace leading your people to change the work design to result in the transformed performance of the organisation.

Habanero has the methods and expertise to help you negotiate your own journey to excellent performance. We are not like other consultancies who come into your organisation and write a report, telling you what you already know. We offer you a bespoke but specific approach and methods that help build your internal capability to improve you rperformance issues.

The process supports leaders to learn how to use a participative approach to develop vision and strategy at a range of levels in order to:

• position them within their arena or marketplace to maximise success;
• have an organisation design that supports and ensures the effective delivery of the vision and strategy;
• have described the roles required to work effectively within the organisation design;
• have created the detailed work design to ensure the alignment required through vision and strategy to the delivery of high quality services to customers;
• have created real and useful measures of performance that let the organisation know, in real time, about the performance of the organisation;
• leave the skills within the organisation to continuously improve - this is not a once only exercise!

We can we offer you:

• Short taster sessions;
• Rapid data gathering and learning exercises;
• Training on how to understand the service your customer receives;
• Programmes to educate and your workforce on how to improve service;
• Leadership development programmes on how to lead change;
• Whole organisation training and change programmes.